Cancel or Change Order Policy

Last updated: May 15 2025

1. Overview

At Freshnextday, we know that mistakes happen and preferences change. To help, we offer free order cancellations or modifications within 24 hours of placing your order.

2. How to Cancel or Change Your Order

  1. Timeframe:

    • You must request cancellation or change within 24 hours of your original purchase time.

  2. Contact Methods:

  3. Include in Your Request:

    • Your order number

    • Name on the order

    • Desired modification(s) (e.g., item change, size adjustment, shipping address update)

    • If cancelling, simply state “Please cancel my order.”

3. After 24 Hours

  • Once 24 hours have passed, your order enters production.

  • No further changes or cancellations can be made.

  • If you still wish to change or cancel, you may need to follow our Returns & Refunds Policy (returns subject to 180-day window and applicable shipping fees).

4. Address Accuracy

  • Please double-check your delivery address at checkout.

  • Freshnextday is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

  • If an order is returned due to an address error, you will be responsible for any additional shipping charges to resend the package.

5. Need Help?

Our support team is here for you:

Feel free to reach out with any questions about cancelling or modifying your order—your satisfaction is our priority.