FAQ

Last updated: May 15 2025

Question	Answer
How do I find a product?	Use the Search bar at the top of any page, or browse by category via the Main Menu.
Can I save items to a wishlist?	Yes. Click “Add to Wishlist” on any product page. View saved items under My Account › Wishlist.
How do I know if a product is in stock?	The product page shows real-time availability: • In stock: you’ll see an “Add to Cart” button. • Out of stock: sign up for an email alert.
Can I check out as a guest?	Absolutely. Guest checkout only requires your shipping and payment details. Creating an account lets you track orders, store addresses, and access member offers.

Question	Answer
What payment methods do you accept?	Visa, Mastercard, American Express, Discover, PayPal, and all major debit cards.
Is my payment information secure?	Yes. Freshnextday uses 256-bit SSL encryption and is PCI-DSS compliant, ensuring your card details are transmitted and stored securely.
Can I use a coupon code?	Yes. Enter your code in the “Coupon / Gift Card” field at checkout, then click Apply.
What happens if my payment fails?	You’ll see an error message and receive an email. Double-check your card details or choose another method, then try again. If issues persist, contact support.

Question	Answer
What is your return policy?	We offer a 180-day return window from delivery for most non-sale items in new, unworn condition with original tags attached.
How do I return an item?	1. Submit a request via our Contact Us page or email [email protected]. 2. We’ll send you a prepaid label and instructions. 3. Pack the item with your invoice and ship it back.
Who pays for return shipping?	Return cost: $0.00. Freshnextday covers shipping for approved returns (defective, damaged, or incorrect items) and for first-time size/color exchanges.
Can I exchange an item?	Yes—one free size or color exchange per order. Contact support with your order number and desired variant; we’ll ship the replacement once we receive the original.

See our full Returns Policy and Refunds Policy.

Our customer-service team is available Monday – Friday, 9:00 AM – 6:30 PM EST

We’re always happy to assist!