Refund Policy

Last Updated: July 31, 2025

At Freshnextday, we understand that sometimes things don’t go as planned, and we are committed to making your experience with us as smooth as possible. Please review our refund policy below for clarity regarding our process.

Order Exchanges
To ensure a seamless transaction, please double-check the order details—such as size, design, and quantity—before completing your purchase. If an error occurs, we cannot process exchanges for these mistakes. However, you can cancel your order within 24 hours and place a new order with the correct details. If you need assistance, our support team is available to help!

Order Cancellations
Timeframe: Within 24 hours of order placement

Order Cancellations (within 24 hours):

  • We allow you to cancel your order within 24 hours of purchase at no additional cost.
  • Simply email us at [email protected] within 24 hours of your purchase, and we will cancel and issue a full refund.
  • After 24 hours, orders will be processed for production and cannot be canceled, as they are made-to-order.

Returns and Refunds

  • Returns are accepted within 180 days of delivery for most products. After this period, returns will no longer be accepted, and the order will be considered final.
  • We offer refunds under the following conditions:
    • Items arrived damaged or broken
    • Products that differ in design, size, or material from the original order
    • Incorrect items received
    • Significant deviations from the product description

Ineligible Items for Return or Refund:

  • Items that have been worn, washed, or altered
  • Defective items that are not due to our oversight
  • Items without the original tags
  • Minor, fixable thread issues
  • Items returned in a condition other than their original state and packaging

Refund Claim Requirements
To submit a refund claim, please provide the following documentation:

  • Shipping label or receipt
  • Proof of purchase
  • Evidence of defects (photos, etc.)
  • Any relevant communications (e.g., email screenshots)

Return and Refund Process

  1. Send Inquiry: Email [email protected] with the necessary documentation.
  2. Response Time: We aim to respond within 2-3 business days regarding your eligibility for a return or refund.
  3. Shipping: Follow the instructions provided and send your returned package only after receiving a confirmation email with the return address.
  4. Tracking Information: Be sure to include the carrier’s tracking number for your returned items.

Note: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.

Refund Processing Time

  • Refunds are typically processed within 2 business days after we receive your return.
  • Once your return is confirmed, we will issue a full refund, including the original shipping costs.
  • If you encounter delays in receiving your refund (beyond 10-15 days), please contact your bank or credit card company for assistance with the refund process.

Important Notes

  • Our return policy is valid for 180 days from the delivery date.
  • You may return or exchange items within this period, but return shipping costs are your responsibility.
  • We are not liable for damages or losses during the return shipping process.
  • Customers are responsible for handling any issues related to ineligible requests or lost returns.

Before starting a return, please contact our Support Team for assistance. We are happy to help guide you through the process!

For any questions or further assistance, please reach out to us via the “Contact Us” page.

Address: 4430 Ronald Reagan Blvd, Johnstown, CO, 80534, United States Of America Email: [email protected]
Phone: +1 (978) 737-5721
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

We appreciate your trust in us and look forward to helping you!