Refund Policy
1. Order Exchanges
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All products are printed or produced to order. Please double-check size, design, quantity, and shipping address before checkout.
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We cannot exchange an item because of customer-selected errors.
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If you spot a mistake, simply cancel the order within 24 hours (see Section 2) and place a new, correct order.
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Need help? E-mail [email protected] or use our “Contact Us” page during support hours.
2. Order Cancellations
| Timeframe | Cost | How to Cancel |
|---|---|---|
| Within 24 hours of placing the order | Free | E-mail [email protected] with your order number. We will cancel and issue a full refund. |
| After 24 hours | Not available | Items move into production and can no longer be canceled. |
3. Filing a Refund Claim
E-mail [email protected] with:
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Order number & name on the order
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Clear photos or video of the defect / issue
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Proof of purchase (e-mail receipt or screenshot)
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Shipping label or carrier receipt (if already shipped back)
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Any other relevant correspondence
We reply within 2–3 business days to confirm eligibility and provide an RMA number and return address.
4. Refund Processing
| Stage | Typical Time |
|---|---|
| Inspection after return arrives | 2 business days |
| Refund issued (item + original shipping) | Immediately after approval |
*If you do not see the credit within 10–15 days, contact your bank or card issuer first, then let us know if further help is needed.
5. Important Notes
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Our refund / return policy applies only within 180 days of delivery.
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Return shipping costs are non-refundable unless the item was defective or our error.
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Requests outside these guidelines, or packages lost in return transit, are the customer’s responsibility.
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Always contact our Support Team before sending anything back.
6. Need Assistance?
Freshnextday Support
Hours: 9 :00 AM – 6 :30 PM (EST), Monday – Friday
E-mail: [email protected] | Phone: +1 (978) 737-5721
Address: 4430 Ronald Reagan Blvd, Johnstown, CO 80534, USA
We’re committed to providing a smooth, fair, and transparent refund experience. If you have any questions about this policy, please reach out—your satisfaction is our priority.