Shipping Policy
Shipping Carriers
At Freshnextday, we use reliable shipping carriers to ensure your products reach you quickly and safely. Our trusted partners include:
- USPS
- DHL
- EMS
- Local postal services
Once payment for your order is accepted, we begin processing and preparing it for shipment.
Estimated Time of Arrival
We process orders on business days, Monday through Friday, excluding Post Office holidays like:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
To estimate when your order will arrive, please refer to the following delivery time frames for our most popular products.
Delivery Time & Shipping Fee
The delivery time of your order depends on your location. While we work closely with our logistics partners to provide accurate delivery information, please note that delivery times are estimates and are not guaranteed. Once your product(s) are in transit, any delays are outside our control. Here are our typical delivery windows:
| Shipping Option | Handling Time | Transit Time | Cost | Available Days |
|---|---|---|---|---|
| Standard Delivery | 2-5 business days | 5-15 business days | $4.99 | Monday – Friday |
| Fast Delivery | 1-3 business days | 5-10 business days | $24.99 | Monday – Friday |
Order Cut-off Time:
- Orders must be placed before 5:00 PM EST (GMT-05:00, New York) to be processed the same day.
- Orders received after 5:00 PM will be processed on the next business day.
Delivery Time = Handling Time + Transit Time
Order Tracking
After placing an order, you will receive a confirmation email. Once your order has been processed (typically 1-2 days), we will send a notification with tracking information. You can monitor your order’s progress by visiting our Order Tracking page.
Please allow 3-7 days for the carrier to scan your package into their system. If tracking information is unavailable, it means the carrier has not yet processed your parcel. Tracking details will become visible once the parcel is scanned.
Incorrect Address
Please ensure that the address you provide during checkout is accurate and complete, as this will affect delivery times.
- Incorrect or incomplete information may delay your order, and we may need to contact you for updates.
- We are not responsible for orders delivered to the wrong address or returned to the sender due to address issues.
- Returned orders due to incorrect addresses will be sent to our shipping partners’ warehouses and disposed of. A re-shipping fee will apply for orders returned due to incorrect address details.
Please verify your shipping address before completing your order. If you need assistance, feel free to contact us.
Additional Shipping Information
- We do not ship to:
- Alaska, Hawaii, Puerto Rico, Guam, or the US Virgin Islands.
- International addresses, including APO/FPO addresses.
- Custom and Personalized Orders:
If you order a custom or personalized item, please allow extra time for production based on the complexity of your request.
Customer Satisfaction
We are dedicated to ensuring prompt and secure delivery to provide you with a smooth shopping experience. If you have any questions, concerns, or need assistance, don’t hesitate to reach out to us:
Address: 4430 Ronald Reagan Blvd, Johnstown, CO, 80534, United States Of America Email: [email protected]
Phone: +1 (978) 737-5721
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday
Your satisfaction is our highest priority, and we’re here to assist you every step of the way.
This policy is regularly updated to reflect changes and ensure we offer the best possible shipping service for our customers.